Privacy Policy

Who We Are

Information We Collect

Depending on your interaction with us, we may collect information including:

• Full name
• Email address
• Phone number
• Residential address
• Date of birth
• Country of birth
• Language spoken at home
• Employment information
• Education history
• Disability information (where relevant)
• Unique Student Identifier (USI)
• Enrolment and course information
• Website enquiry details

We only collect information that is necessary to provide our education, training, student support, and related services.

How We Collect Your Information

We collect personal information when you:

• Submit an enquiry form
• Apply or enrol in a course
• Download brochures or course information
• Contact us by phone or email
• Subscribe to newsletters
• Complete surveys or feedback forms
• Interact with our website

How We Use Your Information

Your information may be used to:

• Respond to enquiries
• Process enrolments
• Deliver training and assessment services
• Provide student support
• Issue qualifications and Statements of Attainment
• Meet regulatory reporting obligations
• Improve our services
• Send important course information
• Send marketing communications where you have consented or where permitted by law

We will not use your information for unrelated purposes without your consent unless required or authorised by law.

Marketing Communications

If you choose to receive updates from us, we may send information about:

• New courses
• Upcoming intakes
• Events
• Promotions
• Newsletters

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Sharing Your Information

We may disclose your information to:

• Commonwealth and State Government agencies
• National Centre for Vocational Education Research (NCVER)
• Regulatory authorities
• Service providers assisting us in delivering education services
• Third-party providers where required to support your enrolment or learning experience

We will only disclose personal information where required by law, with your consent, or where reasonably necessary to provide our services.

Unique Student Identifier (USI)

Where we assist you in obtaining a Unique Student Identifier (USI), we will collect only the information required for that purpose and securely handle it in accordance with the Student Identifiers Act 2014. Information collected solely for a USI application will be securely destroyed when it is no longer required, unless we are legally required to retain it.

Website Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyse website traffic
• Remember user preferences
• Support marketing and advertising activities

You can manage cookie preferences through your web browser settings.

Data Security

We take reasonable steps to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Interference
• Modification
• Disclosure

While we use appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to your personal information or request corrections if you believe it is inaccurate, incomplete, or out of date. Where appropriate, we will correct your information within a reasonable timeframe in accordance with Australian Privacy Principles.

Student Records

Student records are maintained in accordance with Australian regulatory requirements. Optimum Training Academy retains sufficient student records to enable qualifications and Statements of Attainment to be reissued for at least 30 years, as required for Registered Training Organisations.

International Students

Where personal information is disclosed internationally, we take reasonable steps to ensure overseas recipients handle your information in accordance with Australian privacy obligations where applicable.

Complaints

If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact us first so we can investigate and resolve the matter.

Email: enquiries@optimumacademy.edu.au

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, or our business operations. The latest version will always be published on our website.

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